Workshop Manager

Overview :

The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, high-quality service, and safe working practices.

This role requires strong leadership, organizational skills, and technical expertise to maintain and improve productivity, manage staff, and uphold service standards.

Minimum Requirements :

Grade 12 / Matric / Equivalent

Diploma or Certificate in : Mechanics, Automotive Technology, Mechanical Engineering or related / equivalent

Experience within a workshop, service centre environment (preferred)

3+ years in a managerial or supervisory role

Responsibilities :

Team Leadership and Management

Supervise, motivate, and manage a team of technicians, mechanics, and support staff

Conduct regular performance evaluations and provide coaching to improve skills and productivity.

Schedule shifts, manage time-off requests, and ensure adequate coverage for efficient operations.

Workshop Operations

Plan, organize, and prioritize daily tasks to ensure timely completion of projects.

Maintain an organized, clean, and safe working environment that meets regulatory and company standards.

Monitor the quality of work to ensure adherence to specifications and resolve any issues that arise.

Inventory and Resource Management

Oversee the procurement, storage, and management of tools, parts, and equipment.

Conduct regular inventory checks and ensure the availability of necessary resources to minimize downtime.

Ensure equipment is maintained, calibrated, and in good working condition.

Customer Service

Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.

Address customer inquiries, concerns, and complaints professionally and promptly.

Maintain strong relationships with customers to foster repeat business.

Health and Safety Compliance

Implement and enforce health and safety regulations to create a secure workplace.

Conduct regular safety training sessions and ensure all team members follow safety protocols.

Address any hazards, incidents, or safety concerns promptly.

Reporting and Documentation

Maintain accurate records of work orders, inventory, maintenance schedules, and team performance.

Prepare regular reports on workshop performance, productivity, and areas for improvement.

Ensure all documentation is up-to-date and accessible for audit or review purposes.

Competencies :

Strong technical knowledge of machinery, equipment, and repair techniques.

Excellent leadership, organizational, and communication skills.

Proficiency in workshop management software and basic computer skills.

Knowledge of health and safety regulations and best practices.

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