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Workshop Manager

Workshop Manager

Tyron ConsultancySouth Africa
18 days ago
Job description

Workshop Manager position available in Brackenfell.

We are looking for a dynamic, hands-on Workshop Manager to lead our technical operations in Cape Town.

This permanent, full-time position involves managing a team of 7 technicians (including 2 direct reports), ensuring compliance, and delivering exceptional service.

You will report directly to the Branch Manager.

Key Responsibilities : Schedule daily technician routes (repairs, deliveries, service callouts) Provide technical support for installations, maintenance, and basic weighing equipment Manage software setup for new stores & online support for customers / technicians Oversee quotes, repairs & service on wrapping equipment; maintain target GP% on spares Assist with international dial-in support for distributors Ensure completion of job cards, site visit reports, and NRCS verification Maintain monthly checklists (laptops, phones, stock); order new equipment on time Manage spares / job card registers and servicing records for non-SLA stores Liaise with Lead Verification Officer to ensure regulatory compliance Conduct performance reviews, monitor KPIs, and lead staff training Coordinate weekend standby technicians & handle customer complaints Ensure team readiness for incident response (in alignment with Helpdesk) Requirements : Matric + Diploma in Business Management Qualified Verification Officer (NRCS) 2+ years in FMCG with retail scale experience Valid driver's license & own vehicle (non-negotiable) Clean criminal record Technical Skills : Microsoft Office Basic IT knowledge SLP, Magnitude, POS software #J Ljbffr

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Workshop Manager • South Africa