Customer Orders Specialist

The Consumer Orders Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes : processing orders and ensuring all captured orders are processed, liaising with shared services, supply chain and finance to ensure all tasks are up to date and provide proactive information to the consumer service team to ensure exceptional consumer service.

The ideal candidate will be a professional individual who learns quickly, has a keen eye for detail , has the aptitude to fully understand our end-to-end process and deliver exceptional consumer service while adhering to policies and processes.

You will be part of the Coloplast South Africa Team and report to the Call Centre Team Lead.

What will you be responsible for?

• Export daily orders from the CRM system to be imported to the ERP system
• Perform daily checks to ensure accuracy and completeness of daily orders from CRM to ERP systems and to invoicing stage
• Check online orders and send payment link to consumers who have made an online purchase
• Track payments coming in for online orders and release orders accordingly each day
• Check backorder reports to ensure that the Consumer Services team is proactively informed of any items on backorder so that they can inform Consumers
• Check Aramex delivery update report daily and follow up with Supply chain on order delays as well as inform the Consumer Services team proactively informed so that they can inform Consumers
• Log and track all returns requests for stock returns and follow up on delays
• Initiate refunds where applicable with finance
• Process sample orders on request from the Consumer Services or Consumer Care leads
• Assist with Consumer Services, Care or Case management related tasks on an adhoc basis should the need arise
• Assist with adhoc Consumer related projects
• Ensure the accurate and timely processing of manual orders. Monitor order status and resolve any discrepancies to ensure smooth order fulfilment.
• Generate detailed quotations based on client requirements. Revise and update quotations as necessary to reflect changes in product offerings or pricing.

Essential Qualifications

Required Knowledge, Skills and Abilities

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.