This job offer is not available in your country.
Workshop Foreman
BHBW South Africa Proprietary LimitedZA30+ days ago
Job descriptionManage the branch workshop to the annual business plan and monitor all appropriate business metrics including branch balanced scorecards, profit and loss metrics, and asset metrics Develop service plans, customer support plans and integrated service solutions to address changing key account customer service needs Develop service management / advisor capacity and capability to improve repair event cycle times and quality of repairs Define standardised service processes and procedures to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance Maintaining customer relationships relating to service delivery and processes to standards and procedure compliance Manage working capital with dedicated focus on debtors, stock and WIP aging Manages warranty submissions and rejections, develop an understanding of repetitive warranty issues and provides feedback to the technical department to ensure product and service improvement. Review and adjust service labour rates for own entity operations Manage implementation of the DMS system to improve quoting, allocation of time, measurement of productivity and tracking of work in progress Improve service productivity through implementation of auditable service & repair control procedures Improve service intervention efficiencies through implementation of service operation reports and control processes Ensure continuous improvement of service workmanship through electronic repair manual procedure compliance, comeback committee investigation findings, quality control processes and corrective actions Review external and internal audit / assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships Develop team objectives, scorecards, work plans, technical activities and development plans Perform team and individual performance reviews, implement, and monitor corrective and development action plans Maintain a safe working environment (according to safety policy and procedures) Adherence to any reasonable instruction Qualified Tractor Mechanic 5-7 Years working experience in a similar role Agriculture industry, market segment and network distribution management experience Mechanisation equipment application experience Engineering / Technical jobs
Job title : Workshop Foreman
Job Location : Free State, Deadline : July 02, 2025 Quick Recommended Links
- Jobs by Location
- Job by industries
Key Performance Areas
Qualification, Experience and Competencies
Minimum Qualification
Minimum Experience
Create a job alert for this search
Workshop Foreman • ZA