Jobs in Airport industria, za

Functieomschrijving

The primary responsibility of the Principal Specialist is responsible for installation, configuration and fault management in highly complex environments within a technology domain. This includes remotely supporting clients within service level agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely."

Key Roles and Responsibilities :

• Interact with clients on site to meet more highly complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Delegates lower complexity tasks to engineers and technicians.
• Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
• Write reports and proposals and complete and maintain project documentation.
• Recommends improvements to standard operating procedures relating to installations and fixes.
• Act as coach and mentor to Implementation Engineers and Technicians.
• Included in highly complex design work, with input to the design expected.
• Expected to work independently and take ownership of relevant technologies according to domain or specialization.
• Monitors the quality of work produced by Engineers and Technicians and makes recommendations for continuous improvement.

Knowledge, Skills and Attributes :

Required Experience :

Additional Job Description       Standard career level descriptor for job level :

Requirements

Academic Qualifications and Certifications :