Fulltime Jobs in Bellville, western cape, south africa

Customer Service Specialist French or Portuguese Speaking

Experience

2-3 years experience in Network Marketing / Entrepreneurial experience, coach and mentor entrepreneurs to reach business goals experience, customer service experience, business development, sales, or related field.

Knowledge

Coaching / Mentoring Background

Network Marketing

Computer literacy – intermediate

Purpose

The purpose is to play a pivotal role in enhancing Member experience by acting as mentors and coaches to support and guide our Members through their business journey to get a clear understanding of the business and the challenges / incentives / goals.

Hats You May Wear

• Communicate between teams & across business units positively and confidently to achieve goals.
• Consistently checks the detail and quality of every job they execute.
• Implement the values and culture in the execution of duties and through interactions with all.
• Communicate with Member s providing feedback and solutions, whilst representing the company.
• Proactive in seeking learning opportunities, commits to continuous growth and development and is adaptable to change.
• Uplift and inspire Members facing obstacles or aiming for higher goals by using motivational strategies to keep Members energised and focused on their journey.
• Engaging in one-on-one coaching sessions with Members by providing business guidance, skills development to help Members increase their sales and reach their goals.
• Job Requirements - Functional Duties and Responsibilities
• Relationship building and Member Support  Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about INUKA products, business processes, and promotions.
• Act as first point of contact and refer Member inquiries to Aftersales to ensure successful resolution.  Members feel empowered and supported to grow their business.
• Each interaction with the company is pleasant and Member feel confident when interacting with you.
• Coaching, Mentoring, and Continuous Support
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company’s mission to improve the Member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth. Provide 70% personalised coaching sessions to Members, addressing specific areas for improvement.
• Demonstrate an improvement in recognition reward and leadership level progression indicators for coached Members.
• Member Business Development
• Assist new Members in starting their business journey with the company by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate Members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support Members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales to maximise business growth and earnings.    Support Members in achieving [specific targets] and advancing to the next leadership level.
• Contribute to an increase in overall business growth among supported Members.
• System, business and product knowledge
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

Ad-Hoc

Qualifications

National Senior Certificate or equivalent / Bachelor’s degree in Business Management or related field will be advantageous.