Jobs in Cape town, western cape

Junior Infrastructure Engineer (Retail) (JB5316)

Airport Industria, Cape Town

R180 000 to R220 000 Annually CTC

Permanent

A Junior Infrastructure Engineer role is available at a leading inflight retail services company known for delivering innovative travel retail solutions across South Africa, the UK, and Africa. Based at the Airport Industria, Cape Town office, this role provides critical office-based and remote IT support, ensuring smooth infrastructure, user assistance, and EPOS system performance across regional sites. It’s an opportunity for a motivated, hands-on professional to join a dynamic, service-driven organisation with an international footprint

Minimum Requirements :

Matric / Grade 12 or A-Levels

Relevant IT certification or diploma (advantageous)

ITIL Certification (advantageous)

Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure Fundamentals) or A+, N+

Knowledge of Microsoft desktop products (Office, Office 365, Outlook, SharePoint, OneDrive, Teams)

Strong Microsoft Windows OS experience (Windows 10 & 11)

Hardware and software troubleshooting experience

Experience with laptops, desktops, and printer setup

Understanding of IT security principles and troubleshooting

Ability and willingness to travel internationally and regionally (endorsement-free travel documents required)

Tax clearance and 5-year reference check for warehouse access

Excellent English communication skills (verbal and written)

Strong interpersonal skills, initiative, and enthusiasm

Duties and Responsibilities :

Organizational Support

Network, desktop, laptop, peripheral hardware, printer, and IT infrastructure support

EPOS device (TourPOS) and in-house application (FRS) support

Testing, updating, and troubleshooting of EPOS systems and crew training devices

Liaising with PayBay for software releases, repairs, and procedures

Managing warehouse issues and liaising with operations

IT Operations

Maintain EPOS reliability and implement required processes

Perform proactive checks, servicing, and repairs of EPOS devices

Ensure system and application maintenance, updates, and backups

Provide technical and user support on EPOS, applications, and user devices

Manage support tickets and report regularly to the manager

Assist with software / hardware testing, UAT, and user training

Ensure hardware components are replaced before end-of-life or failure

Network and Device Management

Monitor and maintain network capacity, configuration, and devices

Ensure operating systems and software are updated on workstations

Maintain and service printers, barcode scanners, and user devices

Uphold system security, user access, antivirus deployment, and disaster recovery plans

Out-of-Hours Support

Participate in a rotating schedule to respond to critical business calls outside normal hours

Personal and Behavioral Requirements

Analytical, detail-oriented, and logical problem-solving

Strong administrative and organizational abilities

Ability to handle a variable workload with emotional maturity

Excellent interpersonal and customer service skills

Ethical, honest, and adaptable to change

Key Performance Areas

Ensure system and network availability (40%)

Maintain EPOS readiness and updates (30%)

Provide timely user support and training (20%)

Maintain supplier relationships and budget compliance (5%)

Manage change control and minimize downtime (5%)

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer :

Equal opportunity : All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics : Requirements mirror advertisement, duties may adjust for client needs.

Fair process : Fair assessment, only shortlisted candidates contacted due to volume.

Privacy : Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification : Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity : Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link : Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility : Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.