Jobs in Tyger valley gp

Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

Hello Future Branch Delivery Sales and Service Team LeaderWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.As part of our FNB Points of Presence (POP) team, the Branch Delivery Sales and Service Team Leader plays a critical role in leading, coaching, and supporting the branch sales and service team to achieve performance targets while delivering consistently exceptional customer experiences.This role is accountable for driving sales performance, ensuring strong service delivery, embedding compliance and governance, and developing capable, high performing teams in a dynamic branch environment.Now’s the time to imagine your potential in a leadership role where people capability, customer excellence, and commercial outcomes come together.

Are you someone who can:

• Lead and support the sales and service team to achieve and exceed agreed targetsDrive sales across product and campaign initiatives to optimise growth and profitabilityDeliver customer experience excellence aligned to organisational values and service standardsCommunicate service solutions clearly and secure customer and stakeholder buy inEnsure product knowledge and advice provided is technically accurate and compliantEngage customers to understand unique requirements and support value optimisation and product integrationManage and grow the active customer account base within the branchAnalyse customer insights and business data to identify service and sales improvement opportunitiesProvide regular reporting on service delivery, customer targets, and SLA performance

Leadership, People & Performance Responsibilities

• Manage team delivery against goals within the area of responsibilitySet meaningful stretch goals and motivate team achievementProvide ongoing coaching, guidance, and performance feedbackIdentify development needs and ensure personal development plans are created, implemented, and reviewedCreate a development culture where learning, insights, and best practice are actively sharedManage performance moderation, recognition, disciplinary, and retention processes in line with HR policiesParticipate in Talent Management practices and succession planningImplement Employment Equity plan targets in recruitment and employee movement activitiesResolve conflict and respond to employee concerns in a timely and fair mannerEnsure effective transfer of skills across functions within the team

Compliance, Risk & Governance

• Ensure full compliance with statutory, legislative, policy, and governance requirementsImplement and embed relevant policies and practice standards across the teamMaintain up to date knowledge of legislative changes, industry best practice, and internal compliance requirementsEnsure system and process compliance and address audit findings effectivelyIdentify, assess, and manage risks within the area of accountabilityProvide input into governance and compliance process improvementsEducate team members on risk management, compliance expectations, and process enhancementsParticipate in specialist risk and governance forums where required

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields1–3 years of experience in sales, management and/or preferred supervisory experience

You will be an ideal candidate if you possess the following:

• Proven leadership experience within a sales and service branch environmentStrong track record of achieving sales, service, and customer experience targetsSolid understanding of compliance, risk, and governance within financial servicesExperience coaching, developing, and managing team performanceAbility to analyse data and translate insights into practical actions

You will have access to:

• Leadership opportunities within a dynamic Points of Presence environmentOngoing learning and development aligned to leadership and sales excellenceExposure to cross functional collaboration and communities of practiceThe opportunity to influence customer outcomes, team capability, and business growth

You can be a match if you are:

• Customer obsessed with a passion for service excellenceResults driven and motivated by team successConfident in influencing, coaching, and communicatingEthical, disciplined, and risk awareAnalytical and comfortable working with data and insightsAdaptable, resilient, and energised by a fast-paced environmentCommitted to developing people and building high performing teams

Apply now if you are ready to take the next step in your leadership career as an FNB Points of Presence: Branch Delivery Sales and Service Team Leader, leading teams to deliver outstanding customer outcomes and sustainable business growth.All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.