Key Account Manager Jobs in South Africa

Job FunctionTo manage the processes, teams and resources that improve, grow and retain key clients / customers through the successful implementation and management of client / customer contracts, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.Key Performance Areas : Provide expertise in assessing the gap between the current state and desired future direction and establish effective ways for closing the gap in own area of accountability.Provide advice and support in the analysis, development and implementation of best practice in area of specialization.Obtain, analyze and report on business performance and identify initiatives that will improve business results.Provide value-added practice improvements, initiatives and services to deliver on organizational objectives.Drive and participate in forums that positively contribute to functional knowledge improvement.Provide advice to prevent and reduce financial wastage in the relevant business area.Develop and maintain relationships with relevant stakeholders that contribute to a culture of customer service excellencepile, analyze and report on applicable client account plans consisting of service levels, risks, financial performance, improvement opportunities and other information.Identify, report on and resolve client-related risks.Receive, record, resolve or escalate and follow up on client / customer queries or orders and provide regular feedback.Identify and drive client / customer growth opportunities.Manage and report on the revenue budget for clients / customers.Manage the accurate billing of clientspile and execute engagement plans for applicable clients.Implement and manage ad-hoc changes and annual reviews of contracts, terms & conditions, rates & service agreements for applicable clients.Qualifications Required : Relevant tertiary qualification.Experience and Skills Required : Up to 8 years of experience in a similar environment, with at least 5 years of operational leadership / specialist experienceputer literacy.Sound communication, interpersonal, administrative and conflict management skills.

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