Work From Home Jobs in South Africa

Client Support Specialist - Remote - Work From HomeRemotePermanentFull TimePublished: 1 day agoIntroductionFamily-Friendly Hours & Work from HomeFast-Growing Digital Marketing LeaderIn 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.ResponsibilitiesYour specific role responsibilities include, but are not limited to:Answering incoming support calls, email and chat from live clients regarding their website and plan type serviceTroubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional mannerAdvising live clients on new digital marketing methods to maximize site performanceCoordinating with internal teams to complete client requestsDesired Experience & QualificationsTo be invited for an interview, you should possess the following skills and experience:An upbeat, positive phone manner that exudes confidence and trust to our clientsDirect client service experience (via phone and email) and a passion for providing exceptional serviceSuperior written and verbal communication skillsBasic HTML skillsBasic Photoshop skillsBasic digital marketing skills (including SEO and social media)Excellent organizational and time management skillsExperience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development? #J-18808-Ljbffr