Workshop Jobs in South Africa

Get AI-powered advice on this job and more exclusive features.Continue with GoogleRole SummaryThe main responsibility of the Workshop Manager is to proactively develop and manage the workshop business and operations to maximize customer and employee satisfaction, as well as business performance, contributing to the profitable growth of Scania.

The Workshop Manager is responsible for the Workshop Business Process and the operation of the workshop and service reception.The Workshop Manager ensures the workshop operates with maximum efficiency and profitability by adapting capacity to demand and utilizing resources effectively.

They also ensure customer confidence through excellent service, managing employees and customer relationships.Job ResponsibilitiesBuild and develop customer relationships through excellent service, meeting current needs and developing services for future needs.Lead and motivate the Workshop and Service Reception staff.Recruit, develop, and train staff to meet business demands, ensuring attendance at scheduled training at Head Office.Follow up on Work In Progress (WIP) continuously, keeping it minimal.Meet monthly labour hour targets.Supervise workshop staff, monitor timekeeping and productivity, and authorize overtime.Oversee health and safety regulations, maintaining safe work practices and cleanliness.Liaise with Parts department for parts availability and ensure procedures for service exchange and warranty parts are followed.Provide technical support to the workshop and external customers.Maintain workshop tools and equipment, arranging repairs, calibration, or purchases as needed.Develop and adapt task distribution and procedures to capacity and employee abilities, ensuring employee satisfaction.Promote and adhere to Scania Dealer Operating Standards (DOS) to ensure uniform quality; keep documentation up to date.Work towards achieving the market plan for parts per hour sales.Minimum RequirementsQualified Diesel Technician with Trade certificate.5+ years of technical workshop experience, with supervisory or team leadership experience in an automotive workshop preferred.Valid Heavy Vehicle license.SHE compliance.Adherence to SRS and DOS requirements.Proficiency in MS Office and Scania systems.Medically fit.Professional CompetenciesWorkshop ManagementWorkshop Customer RelationsWorkshop Service / Sales SolutionsResults DrivenPersonal CompetenciesCommunicationCustomer FocusAccountabilityLeadershipMotivationProblem Solving and Analytical SkillsResults OrientationIntegrity & ComplianceAll applications will be treated confidentially and only shared with involved recruitment personnel.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionManagement and ManufacturingMotor Vehicle ManufacturingReferrals increase your chances of interviewing at Scania Group by 2x.Get notified about new Workshop Manager jobs in Bloemfontein, Free State, South Africa.We're unlocking community knowledge in a new way, with insights added directly into each article, starting with AI assistance.

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