Manager : Parts

Job DescriptionMotus Toyota Cape Gate currently holds a vacancy for a Manager : Parts.Reporting to the Dealer Principal, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships.

Ensure the highest degree of Customer Satisfaction.

Ensure that all Toyota requirements and targets are met and exceeded.Position OverviewSpecific Role ResponsibilitiesMonitor sales to ensure that emphasis is placed on profitability.Ensure the sale of all necessary items to support Customer's requirements.Ensure that the department achieves budget objectives and Toyota purchase targets.Ensure that stock levels are in accordance with budget and Toyota standards.Ensure that discounts are monitored and that corrective action is taken when necessary.Control all budgetary spending and ensure that it remains within target.Discuss significant variations in budget with Dealer Principal.Monitor all overheads and stock values.Report to Dealer Principal the debtor's situation and highlight any variation from Policy.Operate within purchasing budget (number of weeks' stock) – Toyota Standards.Organize sales promotions to boost sales.Plan, initiate and promote parts sales events.Cooperate with other departments in their campaigns.Draw up and initiate parts marketing plans.Promote and sell parts by visiting existing and prospective clients.Ensure that sales staff maintains constant contact with existing and prospective clients.Maximize accessory sales through New Cars.Ensure lost sales are recorded and records utilized.Hold weekly Kaizen meetings to discuss opportunities, issues, and Sales performance.Ensure that all orders are completed within Customers' requirements and that all necessary follow-ups are carried out.Examine all major transactions to determine how Customer service may be improved.Attend to all necessary inquiries promptly, efficiently, and timeously.Ensure absolute clarity in all Customer communications.Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments.Ensure that stock levels are promptly and accurately updated.Monitor Customer credit facilities and ensure due payment.Ensure that all cash sales, parts returned, and CODs are controlled and / or paid on a daily basis.Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them.Print a B / O report and discuss with staff at least once a week.Monitor negative stock to ensure accuracy of stock movement, B / O, and stock file.Sign off all credit notes & buyouts.Follow up on parts bought and not sold.Establish and maintain the number of adequately trained staff needed to achieve industry and Toyota standards.Recruit, select, develop, and remunerate staff.Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results.Ensure high standards (of all staff) of performance.Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories.Qualifications and Experience3 years' Parts Manager experience is essential.A minimum of Grade 12.Valid Driver's License.Clear Criminal Record.Motor industry experience is essentialputer literacy is essential.Kerridge & E-Toyota system knowledge is essential.Skills and Personal AttributesMust have excellent verbal communication skills.

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