OMF Data Capturer (3-month contract) (Newcastle)

Lets Write Africas Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms

Responsibilities

Will assist with managing queues and reducing pressure on Branch staff.

Will assist customers on digitally enabled device with their requested digitally enabled transaction :

Providing reading information

Self-service guidance

Submission process through customers own or branch self-service device (where applicable

Call centre details

Minimum Requirements :

National Senior Certificate or Equivalent NQF 4

Competencies :

Customer Service : Strong interpersonal and customer-focused approach

Communication : Excellent verbal skills

Problem-Solving : Quick and effective issue resolution

Situational Awareness : Observant and responsive to customer needs

Technical Proficiency : Familiarity with digital processes

Physical Stamina : Ability to stand and perform physical tasks

Flexibility : Willingness to work varied shifts

Multi-lingual : English and another language

Skills

Action Planning Client Management Computer Literacy Database Administration Desktop Publishing (DTP) Executing Plans Management Reporting Network Administration Numerical Aptitude Office Systems Oral Communications Policies & Procedures Report Review Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

NQF Level 4 - Grade 12 School leaving Certificate National or Occupational Certificate or equivalent

Closing Date

17 September 2025 23 : 59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Key Skills

IVR,SOAP,Avaya,Solaris,Cost Accounting Standards,Database Design,Hibernate,ITIL,Weblogic,Express.js,Contracts,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1