Compliance Supervisor

The Compliance Supervisor will work closely with Store Management to provide essential support and assistance with operational aspects of the day-to-day running of the store and the V&A building.

The incumbent will have a holistic approach to the overall compliance of the Company Policies & Procedures.

Working diligently to complete duties by organizing, filing and managing all back-office related documents.

Conducting thorough checks on all aspects relating to High-Risk activities.

Having a holistic approach to Inventory Management to minimize in store Shrink & Waste.

Ultimately striving to achieve retail operational excellence.MAJOR ACCOUNTABILITIES : 1.STOCK MANAGEMENT

• Conducting morning counts, comparing MIM vs SO.
• Investigating variances with Management and providing feedback.
• Indicating variances and reason for discrepancy on count sheets.
• Conducting brand duties when required or requested by Management.
• Ensuring neat & organized back-up drawers to minimize in-store damages.
• Investigating thefts and providing feedback to leadership.
• Tracking of shipments daily & weekly on MIM / RFeyed.
• Receiving of Shipments (Counting stock, tagging UPC's and bagging frames).
• Confirming of shipments on MIM immediately after receipt.
• Follow up with Logistic Department should a PO not be received within 14 days of Posting Date.
• Complying with the shipment management policy (i short deliveries and missing shipments)
• Printing weekly & monthly shipment logs.
• Indicating all PO's received on count sheets.
• Completing MIM counts for the region and submitting to the OPS team weekly.
• Check IBT paperwork.
• Complying with IBT protocols set out by the Risk and Compliance manager.
• Conducting & checking of Bulk IBT's (in & out).
• Filing of all IBT related documents (waybills etc).
• Ensuring that IBT's received are confirmed on MIM immediately after receipt.
• Enforcing detailed checking of IBT's in and out.
• Ensuring no IBT's are processed during the IBT Freeze Period.
• Follow-up on Incoming IBT's that are overdue.
• Assist management in PI preparation (pre-count, zone tags and floor plans).
• Ensuring the team abides to all PI Cut-off Dates.
• Conducting of Physical Inventory (PI) monthly with management.
• Filing of all documents relating to Physical Inventory.
• Communicating PI Results with the team and driving team to achieve better results.
• Meeting the company's benchmark for shrink and waste as well as PI results.
• PI investigating.
• Cycle counting for RFeyed.
• Becoming an expert and go to person for RFeyed within the region.
• Enforcing BPG Policies & Procedures.
• Ensuring all BPG transactions are processed within 12 months of original purchase (Any deviations to be approved by leadership).
• BPG original purchase receipt corresponds with BPG transaction and all receipts on record.
• Ensuring correct discounts are applied on replacement pairs.
• Daily Banking and Following Forex Procedure.
• Reconciling Cash banking to Daily Sales Total Report / Total Tenders Report.
• Completing daily cash-ups.
• Uploading all necessary cash up documents onto the Teams portal and ensuring the cash control sheet is up to date.
• Resolving all outstanding and cash queries within 48 hours.
• Spot checks on the float and inspects the float count sheet for accuracy.
• Enforcing fraud detection procedures.
• Investigate cash variances with Management.
• Filing and maintenance of all paperwork relating to Daily Sales.
• Reconcile Debit & Credit card transactions to Daily Sales Total Report / Tender Report.
• Ensuring all transactions & receipts are on record.
• Complying with the manual book policy.
• Printing of high-risk report daily.
• Detail checking of high-risk report with Management.
• Reporting on any discounts given to Management for investigation and ensuring these are valid and authorized.
• Reporting on all price overrides.
• Ensuring all supporting documents are attached to high-risk reports (e.g Discounts, Promotions, Price Overrides, Staff Purchase, Birthday vouchers, Refunds, Friends & Family etc).
• Sending refund documentation to the relevant department (Writing # Ref Number on refund form for easy follow-up)
• Filing of refund documentation with High-Risk Reports
• Ensuring that refund forms are completed in full with no missing information.
• Follow-up on outstanding refunds in a timely manner
• Checking that refunds are processed against the same tender as original purchase.
• Enforcing the daily search procedure is adhered to.
• Enforcing iPad control sheet procedure.
• Ensuring all Curators wear their name badges at all time.
• Tracking and management of gift card control sheets.
• Ensuring all gift cards are present.
• Reconciling Gift Cards / Wi codes against VeriFone settlements.
• Ordering of Gift Cards.
• Submitting Incident Reports for Brand Ambassadors.
• Track & follow up on the removal of all Incident Reports.
• Identifying & isolating damaged frames.
• Loading Damages on MIM for managements reviewing (Management sign & write off)
• Complying with the damages policy and procedure as set out by the National Risk and Compliance Manager.
• Assist Management with conducting AP Compliance Audits
• Completing SVTs in the region.
• Managing SMARTLY Deadlines with teams and ensuring no overdue task.
• Assisting with BRP Clearance event, Recalls in the region, Conducting external PI's (Zando), Conducting AP audits within the region, Compliance training in the region and SVT's.
• Results orientated and attention to detail?
• Teamwork / building relationships?
• Initiative?
• Communication?
• Planning and organising?
• Adaptability and flexibility?
• Optimism and resilience?
• Process orientation

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