Retail Store Assistant - Newcastle Mall

Dis-Chem PharmaciesNewcastle, ZA

30+ days ago

Job description

Job title : Retail Store Assistant - Newcastle Mall

Job Location : KwaZulu-Natal, Newcastle

Deadline : January 31, 2026

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Job Description

Dis-Chem Pharmacies’ Newcastle Mall store has an opportunity available for a Retail Store Assistant to join the team.

The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…

Essential :

Grade 12 / Matric

Basic computer skills. SAP.

Retail experience

Job Specification…

Manage and report all customer complements and complaints to management.

Establish a professional relationship with customers.

Ensure all customer stock queries are dealt with and resolved.

Maintain effective external communication with customers when they require feedback.

Assist customer with any enquiries and refer customers to the appropriate departments where applicable.

Adhere to the customer turnover per hour rate as per company benchmark.

Manage the shorts and overs at the point of sale, including the floats.

Manage refund and return transactions.

Ensure that back shopping and returned goods are handled correctly.

Verify and review deliveries and invoices for total accuracy.

Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.

Manage and control high risk stock

Prepare the run reconciliation on a daily basis.

Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.

Maintain effective liaison between relevant parties.

Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential :

Retail administration and operational knowledge

Team player, good customer relations

Leadership and management skills

Trustworthy and honesty

Ability to work under pressure

Deadline driven

Special conditions of employment :

South African citizen

MIE, clear criminal and credit

Driver’s license and / or own reliable transport

Remuneration and benefits :

Market related salary

Medical aid

Provident fund

Staff account

Closing Date : 16 June 2025

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Retail Store Assistant • Newcastle, ZA

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