Sales Representative

Introduction

The External Sales Representative is responsible for growing market share within the designated sales area through effective customer acquisition, relationship management, and achievement of sales targets.

The role focuses on driving sales of steel, heat treatment, and machining services, while ensuring excellent customer service and alignment with company goals

Duties & Responsibilities

• Grow market share in the designated sales area.
• Manage all external sales activities for steel, heat treatment, and machining customers.
• Actively pursue new customer acquisition and development of existing accounts.
• Identify opportunities to upsell and cross‑sell value‑added services.
• Support and execute promotion activities defined by the Sales Manager.
• Conduct regular customer visits, including preparation, follow‑up, and CRM (Salesforce) updates.
• Handle customer inquiries, quotations, and negotiations (pricing, delivery timelines) and ensure timely offer follow‑ups.
• Prepare accurate sales forecasts for key and strategic accounts.
• Collaborate closely with the Supply Chain Management team to align sales forecasts with inventory and production plans.
• Contribute to the company's sales and market planning processes.
• Source alien materials or added‑value services to satisfy specific customer needs.
• Manage and resolve customer complaints, returns, and follow‑ups on credit / debit notes.
• Maintain accurate and consistent CRM (Salesforce) data including quotes, call reports, call planning, and opportunity tracking.
• Support the Marketing department by providing market data, intelligence, and feedback for campaigns and surveys.
• Participate in the annual stock take when required.
• Travelling internationally and in Africa will be required.

(Gauteng and outlying areas with some across border African travel)

Desired Experience & Qualification

Heat treatment or machining knowledge would be an advantage.

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