Head of Operations

Overview

Our Client, a leading brand internationally operating in the Hospitality and Tourism Industry, is seeking to employ an experienced Head of Operations to their Head Office team based in Sandton, JHB.

The Head of Operations is a senior leadership role responsible for the strategic oversight and efficient functioning of core operational departments, including Contact Centres, Shared Services, Customer Care, Facilities Management, Information Technology (IT), and Terminal Operations.

This is a senior management appointment with a structured remuneration package to match.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s degree advantageous).
• 10+ years of progressive experience in operations, with at least 5 years in a senior leadership role.
• Proven experience overseeing multiple operational functions in a customer-focused environment.
• Strong background managing large-scale, multi-market contact centres.
• Demonstrated track record of driving operational improvements.
• Experience in project management, change leadership, and people development.
• Strong financial acumen, with proven experience in budget planning and cost optimisation.
• Familiarity with governance, compliance, risk, and crisis management frameworks.

Responsibilities

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.

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