Business Analyst / Solutions Architect

Centurion, South Africa | Posted on 14 / 11 / 2025

Infolytics is a proudly South African-based award winning Zoho Partner, with a regional presence in Zimbabwe and clients across the globe. We specialize in helping businesses of all sizes unlock their full potential through expert guidance in the discovery, selection, implementation, training, and long-term optimization of Zoho’s powerful web and mobile applications.

With over 200 successful projects delivered across more than eight countries, we bring deep experience and unwavering commitment to every engagement. No matter where you are, we’re ready to support your digital transformation journey—because for us, no challenge is too great and no distance too far.

Job Description

Job Summary

Infolytics is seeking a highly analytical, detail-oriented, and client-facing Business Analyst / Solutions Architect to lead the discovery and design phases of Zoho-based digital transformation initiatives. The ideal candidate will play a critical role in aligning client business needs with optimal solutions across the Zoho ecosystem, ensuring that proposed implementations are both technically sound and strategically aligned.

This role requires someone with strong business acumen, excellent documentation and reporting skills, deep curiosity about cloud technologies, and a proactive approach to solving complex operational challenges through technology.

Key Responsibilities

• Business Discovery & Analysis

Conduct structured consultations with clients to understand core business challenges, workflows, and system pain points.

Document data models, workflows, integration points, and system dependencies clearly and concisely.

Act as the strategic interface between clients and the Infolytics technical team during project discovery, design, and UAT phases.

Requirements

Bachelor’s degree in Business Analysis, Information Systems, Business Administration or related field.

Strong understanding of CRM, ERP, and business process automation concepts.

Skilled in writing functional specifications, proposals, SOWs, solution designs, and UAT scripts.

Confident and articulate communicator, comfortable in client-facing and cross-functional settings.

Highly organized and proactive, with a passion for problem-solving and technology.

Professional Growth

Work-Life Balance

Meaningful Impact

Why Join Infolytics?

At Infolytics, you will be part of a passionate team dedicated to helping organizations optimize their operations using Zoho’s powerful suite of applications. Our emphasis on collaboration, continuous improvement, and customer success ensures that every project you lead contributes to real, measurable growth for both our clients and our company. If you are an organized, detail-oriented, and people-focused professional with a drive to lead transformative projects, we would love to hear from you!

Please complete the assessment for your application to be considered.

Only candidates with valid legal documentation to work in South Africa will be considered for roles at Infolytics.

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