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Customer Relations Manager (motor industry)
Customer Relations Manager (motor industry)On Line Personnel • Gqeberha, Eastern Cape, South Africa
Customer Relations Manager (motor industry)

Customer Relations Manager (motor industry)

On Line Personnel • Gqeberha, Eastern Cape, South Africa
30+ days ago
Job description

Duties & Responsibilities

Job Position : Customer Relations Manager (motor industry)

Ref : 5104

Location : PE / Gqeberha

Salary : R20 000 per month commensurate with qualification and experience incentive medical aid and provident

Email your CV to

Qualifications / Requirements :

  • Grade 12
  • Clean criminal record
  • Computer literacy (Office suite)
  • Good verbal and written communication skills
  • Previous experience in social media advertising and managing different social media platforms
  • Strong analytical skills : analysing data to identify trends patterns and insights to improve customer interactions and strategies
  • Technical proficiency : understanding CRM software and tools to configure customise and troubleshooting issues that may arise
  • Project management skills : ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
  • Marketing and / or event organising experience
  • Customer-centric mindset : focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
  • Problem-solving skills : able to quickly identify and address issues that may impact CRM performance or User experience
  • Extremely good at communicating with potential customers especially telephonic and must have a neat appearance

Key Performance Areas :

  • Analyzing customer data and trends to identify opportunities for improving customer relationships and sales
  • Develop and implement strategies to improve customer retention and increase customer loyalty
  • Collaborate with sales marketing and customer service teams to ensure a seamless customer experience
  • Monitor key performance indicators (KPIs) to track the success of CRM initiatives
  • Collaborate with IT teams to troubleshoot any technical issues with the CRM system
  • Continuously identify and implement best practices for CRM management
  • Plan and execute marketing initiatives that aim to increase sales and create awareness of the brand - these include and are not limited to : Demo Days Breakfast Runs Drive and Dines Golf Days Vehicle / Motorcycle launches
  • Manage marketing campaigns
  • Create and submit marketing plans every quarter
  • Report on Corporate Events monthly
  • Manage social media platforms according to content sent by Head Office
  • Assist with CSI Initiatives in collaboration with the HR department
  • Plan and execute customer board meetings that reflect on data drawn from the CRM systems
  • Brand management including but not limited to : ordering vehicle signage ordering business cards branding material management dealership graphics management etc
  • Desired Experience & Qualification

    Qualifications / Requirements :

  • Grade 12
  • Clean criminal record
  • Computer literacy (Office suite)
  • Good verbal and written communication skills
  • Previous experience in social media advertising and managing different social media platforms
  • Strong analytical skills : analysing data to identify trends patterns and insights to improve customer interactions and strategies
  • Technical proficiency : understanding CRM software and tools to configure customise and troubleshooting issues that may arise
  • Project management skills : ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
  • Marketing and / or event organising experience
  • Customer-centric mindset : focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
  • Problem-solving skills : able to quickly identify and address issues that may impact CRM performance or User experience
  • Extremely good at communicating with potential customers especially telephonic and must have a neat appearance
  • Key Performance Areas :

  • Analyzing customer data and trends to identify opportunities for improving customer relationships and sales
  • Develop and implement strategies to improve customer retention and increase customer loyalty
  • Collaborate with sales marketing and customer service teams to ensure a seamless customer experience
  • Monitor key performance indicators (KPIs) to track the success of CRM initiatives
  • Collaborate with IT teams to troubleshoot any technical issues with the CRM system
  • Continuously identify and implement best practices for CRM management
  • Plan and execute marketing initiatives that aim to increase sales and create awareness of the brand - these include and are not limited to : Demo Days Breakfast Runs Drive and Dines Golf Days Vehicle / Motorcycle launches
  • Manage marketing campaigns
  • Create and submit marketing plans every quarter
  • Report on Corporate Events monthly
  • Manage social media platforms according to content sent by Head Office
  • Assist with CSI Initiatives in collaboration with the HR department
  • Plan and execute customer board meetings that reflect on data drawn from the CRM systems
  • Brand management including but not limited to : ordering vehicle signage ordering business cards branding material management dealership graphics management etc
  • Package & Remuneration

    R20000 per month commensurate with qualification and experience incentive medical aid and provident

    Required Experience :

    Manager

    Key Skills

    Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Manager Industry • Gqeberha, Eastern Cape, South Africa

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