Duties & Responsibilities
Job Position : Customer Relations Manager (motor industry)
Ref : 5104
Location : PE / Gqeberha
Salary : R20 000 per month commensurate with qualification and experience incentive medical aid and provident
Email your CV to
Qualifications / Requirements :
- Grade 12
- Clean criminal record
- Computer literacy (Office suite)
- Good verbal and written communication skills
- Previous experience in social media advertising and managing different social media platforms
- Strong analytical skills : analysing data to identify trends patterns and insights to improve customer interactions and strategies
- Technical proficiency : understanding CRM software and tools to configure customise and troubleshooting issues that may arise
- Project management skills : ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
- Marketing and / or event organising experience
- Customer-centric mindset : focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
- Problem-solving skills : able to quickly identify and address issues that may impact CRM performance or User experience
- Extremely good at communicating with potential customers especially telephonic and must have a neat appearance
Key Performance Areas :
Analyzing customer data and trends to identify opportunities for improving customer relationships and salesDevelop and implement strategies to improve customer retention and increase customer loyaltyCollaborate with sales marketing and customer service teams to ensure a seamless customer experienceMonitor key performance indicators (KPIs) to track the success of CRM initiativesCollaborate with IT teams to troubleshoot any technical issues with the CRM systemContinuously identify and implement best practices for CRM managementPlan and execute marketing initiatives that aim to increase sales and create awareness of the brand - these include and are not limited to : Demo Days Breakfast Runs Drive and Dines Golf Days Vehicle / Motorcycle launchesManage marketing campaignsCreate and submit marketing plans every quarterReport on Corporate Events monthlyManage social media platforms according to content sent by Head OfficeAssist with CSI Initiatives in collaboration with the HR departmentPlan and execute customer board meetings that reflect on data drawn from the CRM systemsBrand management including but not limited to : ordering vehicle signage ordering business cards branding material management dealership graphics management etcDesired Experience & Qualification
Qualifications / Requirements :
Grade 12Clean criminal recordComputer literacy (Office suite)Good verbal and written communication skillsPrevious experience in social media advertising and managing different social media platformsStrong analytical skills : analysing data to identify trends patterns and insights to improve customer interactions and strategiesTechnical proficiency : understanding CRM software and tools to configure customise and troubleshooting issues that may ariseProject management skills : ability to plan execute and monitor CRM projects ensuring they are completed on time and within budgetMarketing and / or event organising experienceCustomer-centric mindset : focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiencesProblem-solving skills : able to quickly identify and address issues that may impact CRM performance or User experienceExtremely good at communicating with potential customers especially telephonic and must have a neat appearanceKey Performance Areas :
Analyzing customer data and trends to identify opportunities for improving customer relationships and salesDevelop and implement strategies to improve customer retention and increase customer loyaltyCollaborate with sales marketing and customer service teams to ensure a seamless customer experienceMonitor key performance indicators (KPIs) to track the success of CRM initiativesCollaborate with IT teams to troubleshoot any technical issues with the CRM systemContinuously identify and implement best practices for CRM managementPlan and execute marketing initiatives that aim to increase sales and create awareness of the brand - these include and are not limited to : Demo Days Breakfast Runs Drive and Dines Golf Days Vehicle / Motorcycle launchesManage marketing campaignsCreate and submit marketing plans every quarterReport on Corporate Events monthlyManage social media platforms according to content sent by Head OfficeAssist with CSI Initiatives in collaboration with the HR departmentPlan and execute customer board meetings that reflect on data drawn from the CRM systemsBrand management including but not limited to : ordering vehicle signage ordering business cards branding material management dealership graphics management etcPackage & Remuneration
R20000 per month commensurate with qualification and experience incentive medical aid and provident
Required Experience :
Manager
Key Skills
Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex
Employment Type : Full-Time
Experience : years
Vacancy : 1