Commercial Account Manager

Responsibilities :

Adopt the key interface role between the fleet customer and our business by providing exceptional customer service.

Contact, resolve problems & queries and build relationships with allocated clients

Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal)

Build on existing client base.

Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges

Deliver continuous training to business sources and clients to explain products

Market and promote products in order to increase brand awareness

Focus on growing and developing existing clients

Achieve above-average results on customer satisfactory surveys

Perform daily administration function to improve on and maintain customer satisfaction.

Update CRM and coverage reports daily

Report in respect of daily activities to relevant Manager

Attend to all fleet queries, setup of fleet reports and alerts

Attend to de / re installation and repair queries and / or requests

Attend to cancellation requests

Attend to account queries

Attend to updates of client and vehicle information (self-service portal)

Requirements :

National Senior certificate / Grade 12

MS Office Suite (Excel Intermediate / Advanced) 2 Years

Corporate Account Management and Sales Experience 2 Years

Relationship Management 2 Years