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Rewards Program Coordinator

Rewards Program Coordinator

KasteloSouth Africa
4 days ago
Job description

Showing 1 Rewards Program Coordinator jobs in Paarl

Posted today

Job Description

This role is all about helping us foster a loyal community among our clients, from crafting loyalty campaigns and managing our rewards program to tracking engagement and helping us learn from the data. You'll be at the heart of our client loyalty and rewards programs, ensuring clients continually engage with Kastelo, everything runs smoothly and helping us understand what resonates with our audience.

WHAT YOU\'LL DO

Campaign Execution & Administration

  • Ensure we measure and track campaigns effectively, and that all data / materials are accurate and aligned (e.g., QR codes, signup links, hashtags, visuals).
  • Coordinate internal workflows to make sure campaigns launch on time and as planned.
  • Help create and manage referral campaigns to boost engagement and grow the Kastelo community.
  • Create post-campaign reports and ensure all post-campaign client communications are managed effectively.
  • Assist in managing digital campaigns, social media posts, and other marketing channels.
  • Track participation and engagement metrics for ongoing campaigns to measure their effectiveness.

Data Collection & Basic Analysis

  • Gather and organise campaign performance data (social engagement, reward redemptions, website interactions).
  • Support the team in identifying trends and summarising findings.
  • Help create simple reports and dashboards for review by the Head of Marketing.
  • Rewards Program Management

  • Craft new client rewards on a weekly basis.
  • Help manage the execution of rewards-based campaigns (e.g., contests, promotions, gamified engagement).
  • Monitor campaign-specific reward redemptions and engagement levels to optimise performance.
  • Suggest small improvements or ideas to enhance participant engagement based on observed trends.
  • Obsessively craft new ideas to foster client loyalty and engagement.
  • Work closely with the marketing and sales teams to ensure campaigns run smoothly.
  • Escalate any discrepancies or issues with campaign materials promptly.
  • Assist in preparing reports for the Head of Marketing.
  • WHAT YOU BRING

  • Detail-oriented and highly organized, with a focus on accuracy.
  • Curious about marketing, campaigns, and customer engagement.
  • Comfortable with basic data tracking and reporting in Excel or Google Sheets.
  • A team player who communicates clearly and follows through on tasks.
  • Experience in marketing analytics, campaigns, and rewards programs.
  • WHAT THIS ROLE WILL REWARD

    This role rewards curiosity, precision, and the kind of ownership that turns ideas into measurable impact. It\'s for someone who takes pride not just in creating campaigns, but in creating campaigns that actually move the needle for client engagement and loyalty. You will be energised by seeing your work translated into meaningful interactions, data insights, and tangible results across our programs.

    You will thrive at Kastelo if you enjoy clarity, measurable impact, and the satisfaction of seeing strategy executed flawlessly. This role is for someone who doesn\'t just follow a plan, but shapes it someone trusted to make decisions when the path isn\'t obvious.

    This role rewards you if :

  • you get satisfaction from translating data and insight into campaigns that resonate;
  • you take ownership of something new, without needing constant direction;
  • you thrive on high stakes, where engagement and results matter, not just activity;
  • you quietly measure yourself against your last success and push for better;
  • you are energised by visible outcomes, but let your results speak first.
  • Is this job a match or a miss?

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