Guest Assistant

Area / Location : Franschhoek, Cape Town

Overview : We are looking for a Guest Assistant to join our clients esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.

Key Responsibilities :

• Guest Relations :
• Welcome guests upon arrival with warmth and professionalism.
• Provide personalized assistance and respond promptly to guest inquiries and requests.
• Anticipate guest needs and proactively offer assistance to enhance their experience.
• Concierge Services :
• Offer recommendations and arrange reservations for dining, tours, and local attractions.
• Coordinate transportation and assist with travel arrangements as needed.
• Provide information about the wine estate, its amenities, and the surrounding area.
• Event Coordination :
• Assist in planning and coordinating events and special occasions hosted at the wine estate.
• Work closely with event organizers to ensure all details are executed flawlessly.
• Ensure event spaces are prepared according to guest specifications and estate standards.
• Administrative Support :
• Handle guest check-ins and check-outs efficiently, maintaining accurate records.
• Manage reservations, including changes and cancellations, using hotel management software.
• Prepare guest invoices and process payments accurately and securely.

Service Excellence :

Maintain a polished and professional appearance at all times.

Qualifications :

Education and Certification :

Additional Requirements :