Customer Service Operations Specialist (Aviation)

International Operations Specialist

Location : Johannesburg

Employment Type : Full-Time | Shift-Based | 24 / 7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

What You’ll Do :

• Coordinate and manage medical, security, and logistical cases from start to resolution
• Deliver empathetic, high-quality service to clients and subscribers across industries
• Collaborate with medical and security professionals to execute complex assistance cases
• Communicate clearly and professionally with stakeholders worldwide
• Maintain accurate documentation and ensure seamless handovers between shifts
• Escalate cases appropriately and ensure timely delivery of services
• Support billing processes and cost containment efforts
• Promote company values and contribute to continuous improvement

What You Bring :

Work Schedule :

Gross Monthly Salary : this is inclusive of 15% Shift Allowance and 20% Sunday allowance