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Customer Service Operations Specialist (Aviation)
Isilumko Staffing (JHB)Johannesburg, South Africa22 days ago
Job description1–2 years’ experience in logistics, customer service, travel, or healthcare sectors Strong multitasking and prioritisation skills in fast-paced environments Excellent communication and problem-solving abilities Cultural sensitivity and ability to work in a multilingual, multicultural setting Proficiency in Microsoft Outlook, Word, and general IT systems High school diploma required; tertiary education preferred Fluent in English; additional languages (e.g., French, Portuguese) are a plus Flexible shift work in a 24 / 7 call centre environment Occasional overtime based on operational needs
International Operations Specialist
Location : Johannesburg
Employment Type : Full-Time | Shift-Based | 24 / 7 Operations
Be the Calm in the Crisis. Deliver Global Assistance That Matters.
Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.
What You’ll Do :
- Coordinate and manage medical, security, and logistical cases from start to resolution
- Deliver empathetic, high-quality service to clients and subscribers across industries
- Collaborate with medical and security professionals to execute complex assistance cases
- Communicate clearly and professionally with stakeholders worldwide
- Maintain accurate documentation and ensure seamless handovers between shifts
- Escalate cases appropriately and ensure timely delivery of services
- Support billing processes and cost containment efforts
- Promote company values and contribute to continuous improvement
What You Bring :
Work Schedule :
Gross Monthly Salary : this is inclusive of 15% Shift Allowance and 20% Sunday allowance
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Customer Service Specialist • Johannesburg, South Africa