Panelshop Receptionist

Key performance area:

1.Front line customer service

• Timely and professional answering of the switchboard.
• Immediate acknowledgement of walk in customers.
• Handling queries if possible, alternatively directing queries to relevant department/ individual.
• Emailing messages to relevant staff member immediately.
• Take snapshot of online system and forward to CSA, escalate if no response within 30 minutes.
• Escalate other problems to Management as soon as they are identified.
• Suggest improvements to current processes to improve customer service.
• Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA’s are busy.
• Schedule and manage Branch drivers on drivers group chat, and ensure completion of all tasks prior to leaving at the end of the day.
• Ensure you are dressed according to the uniform policy.

2.Bookings

• Confirm bookings 1 day in advance.
• Fellow up once authorisations is received to book in vehicles.