IT Service Desk Engineer – 2nd Line (Mac Specialist)

IT Service Desk Engineer – 2nd Line (Mac Specialist)

Our UK-based client is an innovative technology solutions provider specialising in IoT, voice & data, cyber security, IT, cloud, and mobile services. They pride themselves on their responsive support, deep technical expertise, and people-first approach.

Due to continued growth, they’re looking for an experienced IT Service Desk Engineer – 2nd Line (Mac Specialist) to join their growing Managed Service Provider (MSP) team. This is an exciting opportunity for a skilled IT professional with strong Mac support expertise to work remotely with a dynamic and fast-paced UK IT environment.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

• Provide 2nd Line IT support to clients via remote service desk tools, ensuring timely and professional resolution of all incidents.
• Diagnose and troubleshoot a wide range of hardware, software, and network issues across Mac and Windows environments.
• Configure, deploy, and manage Apple devices using MDM platforms such as Intune, Jamf, or Kandji.
• Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Intune, and Defender.
• Manage Exchange Message Tracing, email archiving, and SharePoint setup and permissions.
• Perform Intune App Deployments and configure Defender Policies for endpoint protection.
• Build, install, and maintain both Mac and Windows systems to ensure optimal performance and security.
• Provide mentorship and technical guidance to team members on Mac-related issues.
• Maintain accurate documentation of tickets, procedures, and system configurations.
• Ensure adherence to SLAs, maintaining a high first-time fix rate and excellent customer satisfaction.
• Contribute to continuous improvement by identifying recurring issues and recommending proactive solutions.

Skills, Experience & Requirements

Load Shedding

Applicants must be able to maintain internet and power during office hours.

Employment Details

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