IT Support Engineer

Location : Fully Remote (Standard UK Business Hours)

Salary : R16,000 - R18,000 per month, dependent on experience

Job Type : Full-time, Permanent

About Us

A UK-based Managed Service Provider, is expanding internationally after 14 years of consistent growth. We are passionate about technology and delivering exceptional service to our clients. Specializing in SMEs across industries like professional services, fintech, and hospitality, we pride ourselves on building close, long-lasting relationships with clients ranging from 5 to 50 employees.

Were looking for an enthusiastic IT Support Engineer with a strong passion for problem-solving and helping people. If you have what it takes to deliver world-class support, wed love to hear from you!

Key Responsibilities

• Promptly log incidents and requests via our helpdesk ticketing system (phone / email).
• Answer and manage incoming support requests, ensuring efficient resolution.
• Troubleshoot and diagnose IT issues to minimize client downtime.
• Maintain accurate case details and time logs in the system.
• Proactively manage ticket queues to meet / exceed SLAs.
• Remotely configure devices for onboarding / offboarding processes.
• Collaborate regularly with UK-based colleagues via Microsoft Teams.
• Occasionally conduct client calls via Teams / Zoom.

What We Are Looking For

Windows Desktop OS troubleshooting.

What You Need to Succeed

Why Join?

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