Groups and Incentives Operations Consultant

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required :

Minimum of 4 – 5 years previous inbound tour consulting GROUPS experience required

In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations

Good understanding of terms and conditions

Relevant understanding of Business to create and formulate a strategy and make commercial decisions

A passion for delivering service excellence

A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance

Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU

Analytical skills

Negotiation skills

Experiential Creativity (Crafting Experiences).

Duties include :

Accountable for coordinating and executing land tour programs and events

Support the administrative preparation and management of travel files

Must be available to travel with groups and assist with on-site coordination

Provide proactive support to the Groups and Incentives team

Maintain good relationships with partners

Support and communication with the accounts teams

Maintain accurate and up-to-date information on all confirmed services

Assist with the preparation of all travel documentation and operating schedules

Ensure compliance with country travel restrictions

Be on call for any major emergencies

Assisting with special projects and any other duties as assigned by Management.