Accounts Receivable Officer

Purpose of the Job

The Accounts Receivable Officer is responsible for managing customer accounts in line with agreed upon credit terms, ensuring timely collection of payments, and maintaining accurate financial records. This includes daily monitoring of credit limits, reconciling overdue accounts, allocating payments accurately daily, resolving queries promptly, and providing administrative and operational support to the finance and sales teams. The Accounts Receivable Officer needs to also maintain strong customer relationships and adhere to company credit policies.

Operational

• Collect monies owed to the company from customers with mutually agreed upon credit terms
• Monitor and manage customer credit limits to prevent overexposure
• Liaise with customers regarding outstanding payments and credit note requests
• Obtain and process remittance advices for payments reflected on daily bank statements
• Allocate payments accurately on the Embrace Financial system
• Compile detailed debtor reconciliations for all overdue accounts
• Maintain excellent Days Sales Outstanding (DSO) performance in line with authorised timelines
• Supply customers with copy statements, invoices, credit notes, PODs, and rental agreements upon request
• Liaise with Sales Representatives to resolve outstanding issues on their designated accounts
• Communicate effectively and professionally with customers to manage expectations and maintain relationships
• Report regularly to management on outstanding accounts and credit control status
• Ensure that any required escalations are done timeously

Payment Processing & Reconciliation

Query Management & Interdepartmental Coordination

Professional Conduct & Compliance

Health, Safety & Housekeeping

Minimum Requirements

Skills Required

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