Operations Support Engineer

Overview

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025.

Role purpose / Business unit

The job role for Operations Support Engineer is :

To ensure operational excellence across all production systems supporting Big Data and Machine Learning platforms. This role is responsible for maintaining system reliability, managing incidents, changes and delivering ITIL-aligned support services to ensure seamless platform performance and user satisfaction.

Responsibilities

Your responsibilities will include :

• Production Operations & Support

Monitor and maintain the health of production data and ML pipelines, platforms, and services.

Implement and manage ITIL processes including Incident, Problem, Change, and Release Management.

Drive continuous improvement initiatives to enhance system reliability and performance.

Set up and maintain monitoring, alerting, and logging systems.

Act as the first point of contact for production-related issues.

Qualifications

The ideal candidate for this role will have :

Core competencies, knowledge, and experience

Core competencies, knowledge, and experience :

We make an impact by offering

Closing date for Applications : 06 November 2025.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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