Senior Product Manager - Surcharging

We have an exciting opportunity for a Senior Product Manager – Processing Optimization to join our Product team in the United States or Canada.

This role will focus on developing and implementing NMI's customer fee strategies — including surcharging, dual pricing, cash discounting, and service fee solutions — across our platform.

You will drive initiatives that help our partners and merchants offset payment acceptance costs, enhance profitability, and remain compliant with evolving regulatory and card brand requirements.

As a Senior Product Manager, you'll define and execute the product vision for customer fee enablement across channels.

You will collaborate cross-functionally with engineering, compliance, legal, marketing, and sales teams to create a seamless and scalable framework that supports the diverse needs of ISOs, ISVs, and payment facilitators.

You'll translate market insights and partner feedback around customer fee strategies into actionable product strategies.

You must also be the driving force behind the execution of the vision, working with product owners, development leaders and product designers who will translate your product vision into design and ultimately software.

A successful candidate will possess strong product management expertise in payments, a deep understanding of card network rules and merchant economics, and a track record of bringing customer fee products, like surcharging and cash discounting, to market.

You’ll be equally comfortable engaging with external partners and internal stakeholders to ensure that NMI's customer fee solutions are innovative, compliant, and easy to adopt.

About Us

We enable our partners with choice, and challenge the one‑size‑fits‑all approach to payment.

You’ve probably used NMI in the last 24 hours without even realizing it.

We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups.

We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next.

But we’re not just built for the tech savvy.

We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce.

We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace.

We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women’s network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Key Responsibilities

Own the strategy and roadmap for customer fee products, including surcharging, dual pricing, cash discounting, and service fee programs across NMI’s omnichannel platform.

Lead discovery and research to understand merchant and partner needs, market trends, and regulatory developments that influence customer fee adoption and interchange optimisation.

Define clear product requirements and success metrics that balance business goals, partner enablement, compliance, and end‑customer experience.

Collaborate with cross‑functional teams (engineering, legal, compliance, sales and marketing) to design, develop, and launch compliant customer fee solutions that align with card brand and state regulations.

Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery.

Ensure regulatory compliance and risk mitigation, maintaining alignment with card networks, processors, and legal and compliance teams throughout the lifecycle of customer fee initiatives.

Support commercial teams in developing go‑to‑market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption.

Analyze program performance and customer feedback to optimise pricing strategies, adoption rates, and partner satisfaction.

Act as subject‑matter expert on customer fee programmes, educating internal and external teams on market positioning, compliance nuances, and best practices.

Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering.

Requirements

5+ years of payments industry product management experience, including proven experience bringing customer fee solutions, like surcharging, to market in the US.

Practical product experience across customer insights, product strategy and planning, execution, data‑driven outcomes, and leadership.

Experience in vendor selection and management as well as buy‑build analysis.

Ability to break down market trends, customer & sales feedback and competitive intelligence into well‑defined, concise product strategy plans.

Excellent written and verbal communication skills with customers, business and technical team members across the organisation.

Strong interpersonal skills and an effective communication style.

Understanding of agile scrum methodologies.

Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions and across various levels of departments and organisations to facilitate meetings with a business and a technical audience.

A Bachelor's degree in business management, computer science, engineering, accounting, economics, finance or a related field preferred.

This position requires some travel to partner sites, conferences, and in‑person team planning meetings (about 10%).

We Offer

• Competitive salary + bonus
• A remote first culture!
• Flex PTO
• Health, Dental and Vision Insurance

13 Paid Holidays

Do you feel like you have a slightly out of the ordinary career path or history?

We are open to all walks of life and very willing to hear your story.

Please don’t feel like this should be a barrier to securing a great career at NMI!

We appreciate success can come in all shapes and sizes.

Fill in the ‘Additional Info’ box on our application to tell us more about your path.

NMI is committed to providing equal employment opportunity for all persons regardless of race, colour, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a licence for the sponsorship of those who are not already eligible to work within the US.

Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

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