Noc Support Engineer

A NOC Support Junior Engineer plays a key role in identifying and resolving network-related issues within an organization.

This entry-level position involves troubleshooting hardware, software, and connectivity problems, collaborating with senior engineers, and learning to analyze and resolve technical challenges.

Key Responsibilities

• Respond to and resolve network issues reported by end-users or escalated by support teams; learn and apply troubleshooting techniques for hardware, software, and network connectivity.
• Assist in the timely resolution of incidents, minimizing downtime and impact on operations; collaborate with team members to escalations.
• Maintain accurate records of troubleshooting activities, including steps taken and solutions applied; contribute to the knowledge base.
• Work closely with other team members, including senior engineers, to learn and share knowledge; participate in team discussions to understand and resolve complex issues.
• Actively participate in training sessions to enhance technical skills; stay updated on industry best practices and emerging technologies.
• Learn to use network monitoring tools to identify and address performance issues; assist in analysis of network performance metrics.
• Provide support to end-users, helping them with basic network-related queries and issues; develop effective communication skills for interacting with end-users.
• Learn about automation tools and assist in basic automation tasks; contribute ideas for streamlining troubleshooting processes through automation.

Qualifications

Technical & Soft Skills

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