NOC Manager

Preferred qualifications / attributes / skills :

• Strong analytical and situational decision-making ability.
• Excellent people management and team motivation skills.
• Understanding of control room technologies and network-based security systems.
• Strong attention to detail with ability to handle simultaneous high-priority tasks.
• Proactive problem solver with a drive for service excellence.
• PSIRA certification Grade A;
• Matric (Grade 12) essential.
• Formal Management Qualification (e.g., Junior Management & Supervisor Development, Leadership Certificate, or equivalent).
• Customer Service or Call Centre Training (Inbound, Outbound & Customer Service).
• Minimum of 5 years experience in a control room or NOC environment (security or telecoms).
• Minimum of 3 years in a supervisory or management role.
• Proven knowledge of alarm management systems (PSIM, CiiMs, Synapse, or similar).
• Experience in actively managing KPIs, SLAs, and performance reporting.
• Excellent leadership, communication, and decision-making skills.
• Computer literacy (MS Office Suite).
• Clean disciplinary, criminal and credit record;
• Own reliable transport and drivers license;