Data Centre Manager

Teraco Data Environments

2025 / 07 / 10 Gauteng

Job Reference Number : DCMJB

Department : Infrastructure Management

Industry : Information Technology

Job Type : Permanent

Positions Available : 1

Salary : Market Related

The Data Centre Manager is the leader of data centre operations, responsible for 24x7 operations of the data centre facility, in accordance with industry best practice and company policies & standards. The incumbent manages and supervises teams of employees within the Data Centre.

Job Description

Purpose of the Role

The role is required to oversee equipment maintenance, inventory, customer service, contractor management and employee management. Your versatility will be your greatest asset as you deliver mission‑critical support and empower our clients to harness the full power of Teraco offerings.

Job Requirements

Objectives Main Functions Of The Job

• Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessories
• Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
• Ensure that records, drawings and schematics of the data centre environment / s are maintained
• Evaluate the best practices for design and maintenance
• Supervise a team of technicians to ensure smooth operation of the facility
• Manage working methods to ensure that all SLA and MSA’s are achieved
• Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
• Share knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peers
• Expected to improve current processes, and introduce automation with aim towards simplification
• Manages escalated support cases and leads appropriate internal technical resources and / or 3rd party vendors to resolution
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
• Management of data centre cabling infrastructure supporting 99.99% uptime
• Active participation in new data centre builds or expansions
• Monitoring and alerting of all critical components
• Ensuring comprehensive Root Cause analysis are completed for all incidents / outages
• White space capacity planning
• Quick responses to potentially critical situations
• 3rd party vendor management and service delivery
• Active involvement in network, physical and cyber security matters Compliance, Audit & Risk
• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities best practices are enforced, maintained and improved
• Ensure data Centre cleaning standards are enforced and maintained
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline / RFS
• Risk identification and mitigation
• Ensuring adherence to all relevant standards and policies
• Active involvement in all audits
• Strong adherence to process
• Ensure that inter‑departmental OLA’s (Operational Level Agreement) are met
• Identify and manage risks with regards Teraco’s information assets & systems. This includes risks in regards confidentiality, availability and integrity.

Skills Requirement

Finance

Leadership

Administrative duties

Client satisfaction

Behaviour

General

Qualifications And Experience

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