Corporate Health Manager

Business Unit : Discovery HealthFunction : Client ServiceDate : 17 Oct

• Corporate Health Manager - SecondmentKey PurposeBe the face of Discovery Health through building and maintaining strategic relationships with Corporate clients, intermediaries and franchises through retention and excellent service delivery and growth of the Discovery Health products.Key OutputsAreas of responsibility may include but not limited to : Aligning / integrating Discovery service offering along with clients' business strategy by : Understanding corporate clients and intermediaries strategic objectivesProviding ongoing support and information to their key clientsIdentifying opportunities and providing a value added serviceRecognizing and managing potential riskSetting annual initiativesCompetitive benchmarkingNeeds analysisImplementing and managing effective initiativesMarket and manage 'value' proposition by : Managing and retaining portfolioRelationship buildingRegular meetings with clientLiaising with dedicated brokerExtensive networkingImproving process efficiencies, TAT and communications between clients and DiscoveryRecognizing and managing risk and potential threats, providing solutionsIn-depth understanding of clients' industry, trends and environmentUnderstanding the impact of the industry changes etc to their clientsAccount to continue growingEnsuring smooth billing processIdentifying areas for improvementTraining employers and members through presentations, one on one sessionsAnalysis : Reporting, trending and providing recommendations through appropriate channelsAnalyzing customer data base – identifying potential risk, trends and opportunitiesImplementing company survey – interpreting findings and making recommendationsProviding Monthly and quarterly client reportsMonitoring and analyzing performance of each corporate accountClient retention through the delivery of identified key outputsPersonal skills and attributesPace and Variety of ActivitiesA very quick paceWill be a changing environment, tasks may change very quickly.

Job duties will be within current organizational structureFocusDetailed orientedMultiple task management dailyTasks must be completed quickly and correctlyMore of a people orientation rather than an analytical or technical orientationDecision-MakingDecisions made only within authorized boundaries, with assistance from managementWill want to have information from others, but decisions will be made independentlyThink creatively, within role boundariesCommunication and CollaborationWill clearly communicate the structure of tasks to be completed, including their completionCommunication needs to be warm, affable, and friendly and empatheticMay be integral in conflict resolution in the organizationPresentation SkillsDelegation and Leadership StyleWill delegate, and will carefully follow-up in a friendly and helpful mannerBe sensitive to all parties in confrontational interactionsWill be friendly and warm towards othersConfident and assertiveResilient and high energyIndependent workerAbility to negotiateSound judgmentPresentation skillsSolution focusedBuild and maintain relationshipsAbility to sell-a 'value' proposition, influence and persuasionExcellent verbal and written communication skillsAnalytical skillsQualifications & ExperienceEssential : Knowledge of legislation, industry and Discovery ProductsFully computer literateMatricValid code 08 driver's license and reliable vehicleAdvantageous : Client servicing / Key