Night Auditor

Our client based in Franschhoek is looking for a Night Auditor to join their team.

The successful candidate will excel in providing service excellence and ensuring that the guest experience is prioritized above all else. As the primary point of contact for guests during the night shift the Night Auditor handles inquiries, resolves issues and ensures seamless communication between departments.

Responsibilities

• Oversees, coordinates and directs the service operations, logistics and activities of the Front Office and other operational departments during their allocated night shift.
• Responds to the requests presented by guests during night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams.
• Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department End‑of‑Day procedures are correctly run.
• Ensures that all guests special requests or requirements are met by all departments and communicated clearly.
• Upsells other facilities and services including our affiliates.
• Adheres to and maintains Health and Safety standards.

Qualifications

Benefits

Key Skills : Customer Service, Hotel Experience, Hospitality Experience, Guest Relations Experience, Math, Windows, Facilities Management, Night Audit, Front Desk, Guest Services, Phone Etiquette, Word Processing.

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary : 12 000 – 12 000

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