Intermediate & Senior Travel Consultants

Duties :

Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.

Successful achievement of personal Sales Targets by actively closing the sale and converting quotations to booking.

Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.

Maintain high levels of quality and productivity by managing workload and meeting deadlines.

Ensure processes are followed to reduce errors and losses and take pride in your quality of work.

Offer world-class service, develop a culture, strive to exceed expectations, and offer a "wow" service to our customers.

Requirements : Grade 12

Travel and Tourism Certificate

Proficient on a GDS, Amadeus preferred

Excellent numeracy and literacy skills

At least 3-5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets

Practical experience with compiling travel packages and creating costings

Able to work flexi hours (shift work)

Working knowledge of Microsoft Word, Excel, and Outlook

Good geographical knowledge

Thorough working knowledge of Reservations process from input to output

Experience with reading and interpreting contracts

Ability to meet targets and attention to detail critical

Effective communication skills (effective written and verbal communication)