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Standard Bank Group
Universal Banking Team LeaderStandard Bank Group • Cape Town, Western Cape, South Africa
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Universal Banking Team Leader

Universal Banking Team Leader

Standard Bank Group • Cape Town, Western Cape, South Africa
30+ days ago
Job description

The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth deepened client relationships and a consistently excellent client experience. This role drives sales performance embeds a strong client-centric culture and ensures full compliance with regulatory risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities:

  • Accountable for driving sustained sales and revenue growth by identifying market opportunities deepening existing client relationships and acquiring new business in line with branch financial targets.
  • Responsible for leading coaching and developing a team of Universal Bankers to build capability accountability and a high-performance sales and service culture.
  • Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service effective resolution of client needs and long-term relationship value.
  • Oversees risk compliance and conduct management across the branch ensuring full adherence to FAIS Fit and Proper requirements internal policies and regulatory standards.
  • Uses market insight management information and performance data to optimise client coverage resource allocation and branch execution.

Qualifications :

  • Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking finance sales or management.
  • RE1 and RE5 preferred.


Experience Required:

  • 5 to 7 years experience within a retail or universal banking environment with proven exposure to frontline sales and client engagement.
  • At least 2 to 3 years proven leadership experience managing and developing sales teams in a branch or client-facing environment.
  • Demonstrated sustained sales performance track record including achievement of financial and growth targets.
  • Strong experience in risk management compliance and conduct including FAIS compliance and Fit and Proper requirements.
  • Experience managing audits operational risk client complaints and regulatory adherence within a banking environment.


Additional Information :

Behavioural Competencies:

  • Adopting Practical Approaches and Producing Output
  • Articulating Information and Convincing People
  • Challenging Ideas and Exploring Possibilities
  • Generating Ideas and Providing Insights
  • Making Decisions and Showing Composure
  • Following Procedures and Understanding People

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Customer Understanding ( Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)


Remote Work :

No


Employment Type :

Full-time


Key Skills
Financial Services,Customer Service,Loan Applications,Customer Questions,Financial Needs,Bank Products,Customer Transactions,Communication,Customer Relationships,Sales Activities,Referral Goals,NMLS,Problem Resolution,Sales Goals,Account Opening
Experience: years
Vacancy: 1
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Universal Banking Team Leader • Cape Town, Western Cape, South Africa

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