Customer Success Manager

RemodelBoom is the #1 revenue‑sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win‑win for everyone. Join us, and you’ll be part of a fast‑paced, high‑energy team that values results, mentorship, and growth.

Who You Are

• A customer obsessive – deeply cares about delighting customers and solving their pains, not about vanity metrics.
• A clear and confident communicator – able to articulate ideas, instructions, and feedback in a way that’s easy for others to understand.
• An infinite learner – always looking to learn more and learn faster. Feels uneasy when complacent, constantly seeking discomfort.
• A structured thinker – you don’t skip steps, you’re comfortable working within a repeatable process, and you thrive when operating in a well‑defined framework.
• Organised and excellent with time management – you can juggle multiple priorities without letting details slip, always meeting deadlines and keeping work on track.
• A team player – loves giving and receiving feedback and growing as a team.
• Extremely focused – practices extreme focus in everything you do, always prioritising time and resources for maximum efficiency.

What You’ll Do

What We'd Like

Working Hours

Since we’re based in the US, you’ll be working US hours – Monday – Friday 8 am MT to 4 pm MT, which is 5 pm to 1 am South African time.

Benefits

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Project Management and Customer Service

Industries

Marketing Services and Advertising Services

Location : Cape Town, Western Cape, South Africa

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