Supporter Care Officer

Supporter Care Officer

Unit Fundraising Job Family : Individual Giving / Local

Job Role

Role Overview : The Donor Servicing Officer is responsible for managing donor interactions across various channels, including phone, email, chat, and social media, ensuring timely and empathetic responses. They coordinate with fundraising agencies, conduct training sessions, and gather feedback to improve service delivery. The role involves generating and analyzing reports on donor interactions, maintaining accurate records in the CRM, and developing supporter-focused communications that showcase ActionAid’s achievements. Additionally, the officer creates high-quality, creative content for both online and offline markets, ensuring all communications align with ActionAid’s brand, vision, and mission. This position is crucial in building strong donor relationships and enhancing their experience with ActionAid.

The ideal applicant should have a track record of working in donor services or customer service in the South African market and who is passionate about donor service, has good knowledge of Excel, Word, design applications, CRM, and AI.

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