Job title : Operations Manager
Job Location : Gauteng, Deadline : January 13, 2025 Quick Recommended Links
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Brief Description :
Are you an organized professional with a keen interest in the finance sector? Do you thrive in managing and streamlining processes to ensure everything runs smoothly? If so, an exciting opportunity awaits! A well-established accounting firm is looking for someone to oversee and handle the firm’s workflow, ensuring efficient and seamless operations.Job Description :
Your responsibility will include but is not limited to :
Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings.Manage task / project allocation based on work volume and deadlines.Review and report operational performance to senior management on key metrics.Act as the main contact for client queries and provide progress updates on filings and requests.Ensure high client satisfaction through prompt responses and issue resolution.Lead client onboarding and work on retention and upselling strategies.Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements.Allocate tasks based on understanding of regulatory matters.Support team in handling estate and trust filings.Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns).Address conflicts and disputes with management's support.Oversee performance appraisals, feedback, and goal setting for staff.Set clear client expectations regarding timelines, deliverables, and challenges.Handle contract renewals, pricing, and service negotiations with management's guidance.Ensure secure handling of client data in compliance with regulations.Train staff on confidentiality and internal data protection policies.Resolve unexpected client concerns or system issues to maintain operational continuity.Manage workloads during peak periods, ensuring adequate support and resource allocation.Skills & Experience :
Pastel experienceMust have an understanding of CIPC, SARS, estate, and trust complianceQualification :
4 years of experience in a similar roleDegree, national diploma or similarSales / Retail / Business Development jobs