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Operations Manager

Operations Manager

Communicate RecruitmentZA
27 days ago
Job description

Job title : Operations Manager

Job Location : Gauteng, Deadline : January 13, 2025 Quick Recommended Links

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Brief Description :

  • Are you an organized professional with a keen interest in the finance sector? Do you thrive in managing and streamlining processes to ensure everything runs smoothly? If so, an exciting opportunity awaits! A well-established accounting firm is looking for someone to oversee and handle the firm’s workflow, ensuring efficient and seamless operations.
  • Job Description :

    Your responsibility will include but is not limited to :

  • Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings.
  • Manage task / project allocation based on work volume and deadlines.
  • Review and report operational performance to senior management on key metrics.
  • Act as the main contact for client queries and provide progress updates on filings and requests.
  • Ensure high client satisfaction through prompt responses and issue resolution.
  • Lead client onboarding and work on retention and upselling strategies.
  • Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements.
  • Allocate tasks based on understanding of regulatory matters.
  • Support team in handling estate and trust filings.
  • Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns).
  • Address conflicts and disputes with management's support.
  • Oversee performance appraisals, feedback, and goal setting for staff.
  • Set clear client expectations regarding timelines, deliverables, and challenges.
  • Handle contract renewals, pricing, and service negotiations with management's guidance.
  • Ensure secure handling of client data in compliance with regulations.
  • Train staff on confidentiality and internal data protection policies.
  • Resolve unexpected client concerns or system issues to maintain operational continuity.
  • Manage workloads during peak periods, ensuring adequate support and resource allocation.
  • Skills & Experience :

  • Pastel experience
  • Must have an understanding of CIPC, SARS, estate, and trust compliance
  • Qualification :

  • 4 years of experience in a similar role
  • Degree, national diploma or similar
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