Warehouse / Logistics Manager

Key Responsibilities

• Oversee full warehouse logistics operations : receiving, stock control, refurbishment, dispatch, and reverse logistics
• Ensure accurate processing, documentation, and system recording of all materials (both serialized and non-serialized)
• Manage technical workflows related to hardware testing, reuse preparation, and responsible disposal of obsolete items (e.g., PCBs)
• Lead timely and accurate order fulfilment with high attention to packaging standards and delivery schedules
• Monitor inventory accuracy, stock quality, and audit readiness across systems and physical storage
• Manage departmental budgeting and reporting, including tracking and optimizing delivery costs
• Proactively resolve customer delivery issues, complaints, and queries in a professional and timely manner
• Develop, coach, and support a small warehouse team with a focus on continuous improvement and accountability
• Uphold and improve processes to ensure high levels of compliance, productivity, and customer satisfaction

Key Performance Indicators (KPIs)

Required Experience and Skills

Ideal Candidate Profile

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