Collections & Recovery Portfolio Manager (Remote)

Abantu Staffing SolutionsWorkFromHome, KwaZulu-Natal, South Africa

9 days ago

Job type

Remote

Job description

Overview :

Our client in the financial services industry is looking to employ a a Collections & Recovery Portfolio Manager to maximise after cost collections on its portfolio through proactive, strategic, and operational oversight across the full credit lifecycle.

Minimum Requirements :

Grade 12 / Matric
Bachelor’s degree in Finance, Economics, Business Administration, Statistics, or a related field
Proven experience in debt collections, financial analysis, or a similar role within the financial services industry
Proficiency in data analysis tools and software such as Excel, SQL

Responsibilities : Collections Policy

Develop and maintain the collections policy in alignment with current best practices and strategic thinking

Management of Collection Strategies

Oversee the design, continuous improvement, monitoring, and reporting of collection strategies, with the following objectives :

Proactively prevent default among paying customers by identifying and engaging

those at risk of default

Minimize the roll-forward of early defaulters through targeted intervention

Maximize activation of Non-Performing Loans (NPL) and write-off accounts (NPLWO) to optimize NPL net yield

Ensure timely and consistent allocation of accounts to appropriate collections channels including OBCC Servicing and Activations, Cybertrac, and EDC, aligned with receipting and activation targets

Performance Monitoring of Operational Channels

Oversee performance across operational channels including Call Centres (CC), Digital Collections, External Debt Collectors (EDCs), and Cybertrac

Establish targets and service level agreements (SLAs) for each channel

Develop and maintain performance monitoring reports to track delivery against these targets and SLAs

Monitor stock rotation and aging accounts to ensure operational momentum and

compliance with strategy timelines

Collaboration with Operational Channels for Segmented Treatments

Facilitate weekly performance reviews with Operational Leads, including performance vs targets, activation counts, and receipting trends

Work closely with operational teams to define tailored treatment strategies based on customer segmentation : Design digital communication campaigns across SMS, WhatsApp, email, and customer journey flows

Create customized scripts and AI prompts for use in the contact centre

Settlement Offer Management

Manage all customer settlement initiatives, including both structured and ad-hoc offers

Own and maintain the deals matrix that guides settlement offers on NPL-WO accounts

Define maximum allowable settlement mandates

Approve customer-initiated settlement offers within delegated authority

Regulatory and Policy Compliance

Ensure that all collection activities adhere to applicable laws, regulations, and internal company policies

Reporting and Monitoring

Compile and present regular performance reports, including weekly CC performance reviews and monthly Manco pack

Investigate variances in monthly performance and provide recommendations for corrective action

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Portfolio Manager • WorkFromHome, KwaZulu-Natal, South Africa

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