Practitioner Liaison - EDC (Contract)
homechoiceWes-Kaap, South Africa30+ days ago
Job descriptionLiaise with Practitioners (external debt collection Agencies) regarding handover files, pay-overs, and customer queries. Capture and maintain accurate data across all relevant systems. Process payment schedules are within required timeframes. Perform reconciliations and balance external debt collection accounts. Process direct payments and reconcile invoices accurately. Maintain professional, clear communication with internal and external stakeholders. Represent the Group as a brand ambassador in all interactions. Continuously work to enhance service delivery and stakeholder experience. Monitor and report on Practitioner performance as per SLA requirements. Deliver accurate, timely reports aligned with departmental needs. Grade 12 / Matric or Equivalent Minimum of 1 year of experience in EDC management. Knowledge of the Debt Collectors Act and the National Credit Act (NCA). Strong verbal and written communication skills. Proven ability to resolve problems and constructively manage conflict. Clear credit and criminal record. Results-oriented A strong can-do attitude with an energetic, positive approach. Exceptional attention to detail and a thorough work ethic. Excellent listening skills and the ability to communicate across all levels. A collaborative team player who can also work independently. Innovative and resilient in the face of change. Strong planning and organizational skills. Wow my customer Treat the business as my own Be curious, creative & explore opportunities Do it right & at the right time Play as a team Be inclusive Find the fun Associate Contract Administrative Retail and Retail Furniture and Home Furnishings
Overview
homechoice City of Cape Town, Western Cape, South Africa
Join to apply for the Practitioner Liaison - EDC (Contract) role at homechoice
homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will provide an effective, efficient, and value-adding support function to the Outsource & Debt Recovery department.
What you will love doing in this role
- Meet performance metrics and targets set by the department.
- Drive and support achievement of all Outsource & Debt Recovery goals : Day to day processes
Driving operational and quality efficiencies
Building strong stakeholder relationships
Reporting responsibilities
What you’ll need to do this role
Qualifications & Accreditations
Experience & Skills
What we will love about you
Behaviors we love
Deliver insight-led solutions my customers need
Take accountability
Be helpful
Seniority level
Employment type
Job function
Industries
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Practitioner • Wes-Kaap, South Africa
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