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Customer Care Agent

Customer Care Agent

Ignition GroupZA
5 days ago
Job description

Job title : Customer Care Agent

Job Location : KwaZulu-Natal, Deadline : January 06, 2025 Quick Recommended Links

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The detail : Query Resolution

  • Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
  • To take inbound calls from customers regarding sales, product queries and complaints and to assist the customers with every request.
  • Offer solutions with the objective of retaining customers, and initiate corrective action as needed.
  • Reporting
  • Provide accurate feedback from issues arising from inbound calls ensuring first call resolution within service level agreements.
  • Support Team Leaders with various daily reports to networks.
  • Analyse data and report on trends and anomalies within each segment of the business unit.

    • Escalations

  • Liaise with service providers, networks, and 3rd parties around escalated queries to ensure all queries are resolved within the agreed time frames.

    • Requirements

    Are you this person?

  • Do you have a matric qualification?
  • Do you have a minimum of 1-year customer care experience within an inbound call centres or customer care environment?
  • Great listener, and even greater communicator – does this sound like you?
  • Are you all about the detail in administration?
  • Do you know your way around MS. Excel and Word?
  • Do you have broadband experience (FLTE)
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