Senior Customer Service and Sales Manager Cape Town, South Africa

Senior Customer Service and Sales Manager (Sales and Service) – Cape Town

At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences. Your potential has a place here with TTEC’s award-winning employment experience.

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client and business goals.

• You’ll have responsibility for the operational direction of accounts that have a focus on sales and service) and financial performance of the business
• You’ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
• You’ll report to the Operations Director. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

Skills & Competencies needed

Your accountabilities and activities will include

1. Strategic Leadership

2. Customer Service Oversight

3. Continuous Improvement

4. Team Leadership & Development

5. Operational Excellence

6. Reporting & Analytics

7. Stakeholder Engagement

What You Bring to the Role

What You Can Expect

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