Call Center Agent

Remote Call Center Agent (U.S. Client | PST Hours)

Location : Remote (South Africa-based applicants)

Work Hours : U.S. Pacific Standard Time (PST)

Availability : Immediate Start

Experience Required : Minimum 1 year in a call center environment

About the Role

We’re looking for a motivated and reliable Call Center Agent to join a U.S.-based company’s remote support team. This role is ideal for someone with strong communication skills, a customer‑first attitude, and the ability to handle calls efficiently and professionally.

You’ll be responsible for assisting customers with inquiries, troubleshooting basic issues, and ensuring each interaction leaves a positive impression.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries via phone, email, or chat
• Accurately log and manage call information in the system
• Follow call scripts and adhere to company communication standards
• Escalate complex issues to the appropriate departments when needed
• Meet or exceed daily performance and quality metrics

Requirements

Preferred Skills (Not Required)

Why Join

Seniority level

Employment type

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