Customer Advisor (Sales through service)

Job Title

Customer Advisor (Sales through service)

Primary Responsibilities

• Providing excellent customer service with a key focus on doing the right thing for each customer and delivering solutions that meet their individual needs.
• Identifying vulnerable customers and adapting the approach to provide additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately.
• Dealing with a wide range of queries across the telephony platform.
• Any other duties as deemed necessary and in line with the scope and level of this role.
• Handling customer queries and delivering high‑quality service throughout.
• Using your product knowledge to proactively find answers and solve problems.
• Working to tight deadlines to ensure all queries are responded to in good time and meet day‑to‑day service delivery targets.
• Adhering to data protection and confidentiality laws.

Key Result Areas / Competencies (Essential)

Minimum Requirements

Operating Hours (SA times)

Whats in it for you

About Us

Capita is an award‑winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. We deliver services across multiple sectors, locations, and businesses from retail, healthcare, government, education to employment, working together to create better outcomes for all.

What we hope you’ll do next

Choose “Apply now” to fill out our short application so that we can find out more about you. Please upload an up‑to‑date CV which highlights your relevant experience.

What will happen next

Important

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Location & Employment Details

Location : Cape Town, South Africa

Time Type : Full time

Contract Type : Fixed Term

Required Experience : Unclear Seniority

Key Skills : Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Vacancy

Number of vacancies : 1

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