Key Accounts Manager Level 1 Gamsberg Mine Global Grade 12

Position Outputs Accountable for a portfolio of key accounts.Achieves assigned account objectives.Establishes and maintains strong, long-term customer relationships.Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.Handles complaints and problems in a timely and effective manner.Meets account performance objectives and customer expectations.Growth in new and potentially significant customers.Achieves account performance metricsRelevant reporting.Gain intimate knowledge of the customer's business, understand their requirements and act as a key partner to achieving setbusiness performance targets.Use experience and available resource to accelerate and influence the delivery of interim containment and permanentcorrective actions to mitigate the impact of product issues.Co-ordinate and manage subject matter expert and OEM representative's deliverables in contribution to site health.Implement and run to completion continuous improvement programmes to improve the performance and productivity of theequipment on site.Analyse the site performance on a continuous basis and proactively address emerging issues before they have an impact onthe customer business (both CAT / Barloworld and 3rd party suppliers on the equipment)Build long term relationships with the customer – own the customer experience and drive net loyalty score.Tracking and reporting of site performance trends and key performance metrics, Availability, Utilisation, Cost per Ton, Cost perhour, MTBF, Productivity and the Customer Experience and trending them with similar fleets.Acts as a performance consultant with customers in mind (a trusted partner) through establishing and maintaining effectiverelationships with internal and external customers.Co-develop, implement and manage product support and equipment management processes at site with the customer, CATand site management.Develop equipment performance baseline and trends and work with relevant stakeholders to understand variation anddowntime drivers.Influence the CAT brand perception on sites and create a favourable customer experience.Grow market share and recognize new sales and aftersales opportunities.Candidate Requirements Grade 12Qualification in Sales, Business Administration or relevant field eg. Marketing or Engineering advantageousSome technical qualification will be advantageous, although not mandatory.At least 5 years' experience in mining, construction or energy and transportation environmentProven work experience as a Key account manager.Solid sales experience in B2B environment.Hands-on experience with CRM software and Account management systems.Understanding of the commercial aspects of the businessUnderstanding of the internal functions of the businessMinimum Required Competencies Mechanical Reasoning (L3)Business and Financial Acumen (L3)Customer Responsiveness (L2)Influence and Negotiating (L3)Practical Execution Management (Planning Organising and Monitoring) (L3)Applied Business Numeracy (L3)Problem Solving (L3)Communication (Including Presentation) (L2)Drive, Energy and Initiative (Results focus) (L3)Availability to travel as neededputer literate (MS Office) (L2), SAP will be an advantage

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