High Level Job Outputs (Top 10) :
- Sell motor vehicles and associated accessories and services.
- Appraise and price trade-ins and buy-ins.
- Ensure client satisfaction.
- Obtain trade covers.
- Ensure vehicle delivery standards to customers are met.
- Follow up outstanding debtors and conclude deal file documentation.
- Execute all agreed projects.
- Keep the showroom and stock yard to the agreed standard.
- Adherence to company culture and code of ethics.
Job Outputs & Quality Requirements :
Output 1 : Sell motor vehicles and associated accessories and services
Meet or exceed individual sales target on :First gross – vehicle sales
Second gross – accessories and associated servicesUnit sales targetsComplete all necessary documentation :All required documents in place, fully completed and signed
Submitted immediately after the saleEnsure all sales are legally compliantEnsure sales meet financial parameters (purchase price, reconditioning costs, trade-in values)Output 2 : Appraise and price trade-ins and buy-ins
Accurate appraisal to ensure :Reconditioning costs within estimates
Market price standards metRequired return on resale is achievableComplete all required documentation and ensure legal complianceOutput 3 : Ensure client satisfaction
No customer complaints during the sales processFollow up within 1 day after sale and every 6 months thereafterRespond and resolve complaints immediatelyFollow CCP sales processesMeet or exceed after-sales CSI targetsOutput 4 : Obtain trade covers
Obtain trade covers for vehicles that don’t meet internal pricing / age standardsComplete documentation and ensure legal complianceObtain Sales Manager approval before outsourcing vehiclesOutput 5 : Ensure vehicle delivery standards to customers are met
Complete pre-delivery checklistInspect vehicle condition and arrange correctionsProvide appropriate sales giftEnsure trade-in documentation and accessories are received before handoverDeliver a comprehensive handover including product features and documentsOutput 6 : Conclude deal file documentation and follow up outstanding debtors
Ensure all documentation is signed and 100% accurately capturedFile documents correctly in Deal FileLiaise with Finance to ensure payments receivedFollow up with customers / financial institutions as neededQualifications :
Basic literacy and numeracy (Essential)Grade 12 (Essential)Technical qualification (Direable)3-year degree / diplomaProfessional / Technical / Legal Skills or Qualifications :
Some mechanical knowledge (Desirable)Driver’s license (Essential)Industry knowledge(Desirable)Computer skills (Essential)Experience Required :
New car sales (Desirable)Vehicle appraisals (Desirable)Sales & Marketing (Essential)Competencies Required :
MechanicalPricing and marginsProduct knowledgeSales skillsPresentation skillsBehavioural Attributes :
AssertivenessCommunication (verbal & written)Customer orientatedCustomer satisfactionDecision makingDecisivenessDiagnostic abilityListeningNetworkingNegotiatingOpportunisticPassionPositiveResilientResults orientatedSelf-confidenceTarget drivenThinking on one's feetMotivatedAdherence to Kelston Code of Ethics