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Vehicle Sales Consultant

Vehicle Sales Consultant

Profile PersonnelPort Elizabeth, South Africa
30+ days ago
Job description

High Level Job Outputs (Top 10) :

  • Sell motor vehicles and associated accessories and services.
  • Appraise and price trade-ins and buy-ins.
  • Ensure client satisfaction.
  • Obtain trade covers.
  • Ensure vehicle delivery standards to customers are met.
  • Follow up outstanding debtors and conclude deal file documentation.
  • Execute all agreed projects.
  • Keep the showroom and stock yard to the agreed standard.
  • Adherence to company culture and code of ethics.

Job Outputs & Quality Requirements :

Output 1 : Sell motor vehicles and associated accessories and services

  • Meet or exceed individual sales target on :
  • First gross – vehicle sales

  • Second gross – accessories and associated services
  • Unit sales targets
  • Complete all necessary documentation :
  • All required documents in place, fully completed and signed

  • Submitted immediately after the sale
  • Ensure all sales are legally compliant
  • Ensure sales meet financial parameters (purchase price, reconditioning costs, trade-in values)
  • Output 2 : Appraise and price trade-ins and buy-ins

  • Accurate appraisal to ensure :
  • Reconditioning costs within estimates

  • Market price standards met
  • Required return on resale is achievable
  • Complete all required documentation and ensure legal compliance
  • Output 3 : Ensure client satisfaction

  • No customer complaints during the sales process
  • Follow up within 1 day after sale and every 6 months thereafter
  • Respond and resolve complaints immediately
  • Follow CCP sales processes
  • Meet or exceed after-sales CSI targets
  • Output 4 : Obtain trade covers

  • Obtain trade covers for vehicles that don’t meet internal pricing / age standards
  • Complete documentation and ensure legal compliance
  • Obtain Sales Manager approval before outsourcing vehicles
  • Output 5 : Ensure vehicle delivery standards to customers are met

  • Complete pre-delivery checklist
  • Inspect vehicle condition and arrange corrections
  • Provide appropriate sales gift
  • Ensure trade-in documentation and accessories are received before handover
  • Deliver a comprehensive handover including product features and documents
  • Output 6 : Conclude deal file documentation and follow up outstanding debtors

  • Ensure all documentation is signed and 100% accurately captured
  • File documents correctly in Deal File
  • Liaise with Finance to ensure payments received
  • Follow up with customers / financial institutions as needed
  • Qualifications :

  • Basic literacy and numeracy (Essential)
  • Grade 12 (Essential)
  • Technical qualification (Direable)
  • 3-year degree / diploma
  • Professional / Technical / Legal Skills or Qualifications :

  • Some mechanical knowledge (Desirable)
  • Driver’s license (Essential)
  • Industry knowledge(Desirable)
  • Computer skills (Essential)
  • Experience Required :

  • New car sales (Desirable)
  • Vehicle appraisals (Desirable)
  • Sales & Marketing (Essential)
  • Competencies Required :

  • Mechanical
  • Pricing and margins
  • Product knowledge
  • Sales skills
  • Presentation skills
  • Behavioural Attributes :

  • Assertiveness
  • Communication (verbal & written)
  • Customer orientated
  • Customer satisfaction
  • Decision making
  • Decisiveness
  • Diagnostic ability
  • Listening
  • Networking
  • Negotiating
  • Opportunistic
  • Passion
  • Positive
  • Resilient
  • Results orientated
  • Self-confidence
  • Target driven
  • Thinking on one's feet
  • Motivated
  • Adherence to Kelston Code of Ethics
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