Dc Process Manager

Key Responsibilities

• Design SOPs according to the agreed and documented format, principles and processes (e.g., BOP, SOPs, Supplier Delivery Conformance). Create new SOPs as we roll out new projects / initiatives in Logistics.
• Audit compliance processes in DCs at least twice a year.
• Review all SOPs and investigate opportunities for improvement in collaboration with Engineering, SCO Training Team and WMOS Logistics team.
• Investigate and implement digitisation of SOPs; ensure SOP curriculum is updated and published twice a year; establish a version control process for SOPs.
• Ensure Best Operating Practice Principles are standardised and active in all DCs as part of the culture in Logistics.
• Assist DCs to meet required standards and audit these principles at least twice a year.
• Establish a BOP Steering committee and lead meetings quarterly or more frequently if required.
• Drive the improvement of Supplier Delivery Conformance in DCs; report on delivery conformance achieved per DC weekly and monthly.
• Manage non-conformance queries from DCs and suppliers weekly; arrange engagement sessions with non-conforming suppliers quarterly or as needed.
• Conduct Supplier Portal audits to ensure supporting evidence has been saved by DCs for POs with non-conformance; update Logistics Information on the Supplier Delivery Conformance Website.
• Update Delivery Conformance Manuals; drive and report on recovery of outstanding delivery conformance charges from suppliers (local and import).
• Assist with systems processes during design sessions of new DCs, new processes and group initiatives.
• Support the Training Team with Super‑User, User Acceptance Testing, End‑User Training and implementation for all new initiatives when required.
• Travel as required.

Qualifications and Experience

Skills

Behaviours

Employment Equity

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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